At boutique-bling, we make every effort to describe and display our products as realistically as possible. We also understand that sometimes the items you receive are not quite as you expected.
For further details regarding your right to return items, please refer to our Terms & Conditions.
Returning Unwanted Items
Once your return has been processed, you will be refunded with the original payment method you used to place your order minus the shipping cost
In order to return any item(s) as unwanted and receive a refund, the following conditions apply:
You have to inform us within 14 days of receiving the item, and then return the item within 14 days of that communication.
The item(s) must be unworn and in the same condition in which they were received.
Items must be returned in their original packaging, with any instructions, guarantee and extras that was included within it.
Earrings, belly bars and other items of pierced jewellery cannot be returned unless the tamper seal or sealed bag is still intact.
If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.
Certain watches require adjustment to ensure good fit. Please refer to our bracelet adjustment policy to ensure you maintain your refund eligibility.
How To Return Items
To ensure we can process your return quickly and efficiently, please follow the below instructions:
Along with the original dispatch note, include a cover note inside the package detailing the reason for the return. If you have misplaced your dispatch note, please add your order number to the cover note.
All returned or exchanged items must be:
Returned in new condition and in original packaging.
Must include all packing material, blank warranty cards, manuals, and accessories.
Ship via a tracked or signed for postal service. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
We reserve the right to refuse any return if there are:
Any signs of wear.
Parts of the item are missing.
Plastic seals and/or tags on the item have been removed.
Upon receiving your order we will process your return typically within 3-5 business days.
Exchanges
If you wish to exchange a purchase for another item, please return your unwanted items using the same returns process as described above. Once you have been refunded, you can then order a new item(s) to replace those that are unwanted *under the conditions set out in our returns policy.